Associate Patient Care Coordinator - Greensburg, PA
Company: Optum
Location: Greensburg
Posted on: May 12, 2025
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Job Description:
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
Responsible for providing patient-oriented service in a clinical or
front office setting; performs a variety of clerical and
administrative duties related to the delivery of patient care,
including greeting, and checking in patients, answering phones,
collecting patient co-pay and insurance payments, processing
paperwork, and performing other front office duties as required in
a fast-paced, customer-oriented clinical environment.
This position is full-time. Employees are required to have
flexibility to work any of our 8-hour shift schedules during our
normal business hours at Westmoreland Hospital or variable shifts
at the ED, which is open 24 hours a day, 7 days a week. It may be
necessary, given the business need, to work occasional overtime.
Our office is located at 532 W Pittsburgh Street, Greensburg, PA
15601.
We offer 3-4 weeks of paid training. Training consists of 20 "buddy
shifts" as well as a training program with a training team on the
computer that is about one weeklong. The hours of the training will
be based on the schedule of the person you will be shadowing.
Primary Responsibilities:
Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in
real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements
Verifies insurance coverage, benefits and creates price estimates,
reverifications as needed
Collects patient co-pays as appropriate and conducts conversations
with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient's previous visits and
attempts to collect any amount due
Responsible for collecting data directly from patients and
referring to provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine
and sensitive topics always in a compassionate and respectful
manner
Generates, reviews and analyzes patient data reports and follows up
on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units
What are the reasons to consider working for UnitedHealth Group? -
- Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
-Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED (or higher) -
1+ years of customer service experience in a hospital, office
setting, customer service setting, or phone support -role
Ability to work full-time including the flexibility to work
occasional overtime given the business need
Preferred Qualifications:
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician
office or any medical setting
Experience in insurance reimbursement and financial
verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Soft Skills:
Strong interpersonal, communication and customer service skills
Physical and Work Environment:
Standing for long periods of time (10 to 12 hours) while using a
workstation on wheels and phone/headset - -
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Penn Hills , Associate Patient Care Coordinator - Greensburg, PA, Other , Greensburg, Pennsylvania
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