Inbound Patient Account Services Coordinator - Remote
Company: Viva USA Inc.
Location: Monroeville
Posted on: May 7, 2025
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Job Description:
Title: Inbound Patient Account Services Coordinator - Remote
Any additional information you require for this job can be found in
the below text Make sure to read thoroughly, then apply.
Mandatory skills:
healthcare billing, collections practices, infusion services,
pharmacy billing, reimbursement,
Microsoft Word, Outlook, Excel,
customer service,
payment plans, patient billing questions, report potential trends,
Revenue Cycle system
Description:
Position Summary:
An Inbound Patient Account Services Specialist advocates for the
patient and portrays "Putting People First" by taking a hands-on
approach to help people on their path to better health. In this
role, a Inbound Patient Account Services Specialist will provide a
high level of customer service, resolve patient billing questions,
and report potential trends to Leadership for review.
We will support you by offering all the tools and resources you
need to be successful in a collaborative team environment.
Key Responsibilities of the Inbound Patient Account Services
Coordinator:
Develop a deep understanding of client processes and learn how
customer service impacts a patient's journey from order to
reimbursement for services.
Helping patients to navigate complex billing and reimbursement
processes to assure efficient and timely billing and reimbursement
for services.
Build a trusting relationship with patients by engaging in
meaningful and relevant conversation.
Manage difficult or emotional situations, responding promptly to
patient needs, and demonstrating empathy and a sense of urgency
when appropriate.
Accurately and consistently document each interaction in the
appropriate Revenue Cycle system.
Record, review, and take next steps to follow-up and resolve
patient concerns.
Gather and examine patient information to determine eligibility for
payment plans.
Meet call center metrics that include call volume and call
quality.
Use technology to effectively liaison with other departments across
the client .
Demonstrate an outgoing, enthusiastic, professional, and caring
presence over the telephone.
Required Qualifications:
6 months experience in healthcare billing, reimbursement,
collections practices, and/or infusion services.
Experience with computers, including 1+ years working with
Microsoft Word, Outlook, and Excel.
Effective written and verbal customer service skills.
Ability to work independently and on a team.
Ability to offer emotional support and empathy.
Flexibility with work schedule to meet business needs, including
but not limited to 8-hour work shifts from 8:00am - 8:00pm EST
(Monday - Friday).
Preferred Qualifications:
1 year experience in healthcare billing, collections practices,
and/or infusion services.
1 year experience in pharmacy billing and reimbursement.
Education:
Verifiable High-school diploma or GED required.
Notes:
Mon-Fri 10am- 6:30pm EST. (Training will be Mon- Friday 9-5:30pm
EST. for 3 weeks) OR Mon-Fri 11:30 AM-8:00 PM EST (Training will be
M-F 9:00 AM-5:30 PM for 3 weeks)
Fully remote (never coming onsite)
VIVA USA is an equal opportunity employer and is committed to
maintaining a professional working environment that is free from
discrimination and unlawful harassment. The Management,
contractors, and staff of VIVA USA shall respect others without
regard to race, sex, religion, age, color, creed, national or
ethnic origin, physical, mental or sensory disability, marital
status, sexual orientation, or status as a Vietnam-era, recently
separated veteran, Active war time or campaign badge veteran, Armed
forces service medal veteran, or disabled veteran. Please contact
us at hr@viva-it.com for any complaints, comments and
suggestions.
Contact Details :
Account co-ordinator: Keerthana Bathrappan, Phone No: (847)
278-2460, Email: staffing10@viva-it.com
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com - http://www.viva-it.com
Remote working/work at home options are available for this
role.
Keywords: Viva USA Inc., Penn Hills , Inbound Patient Account Services Coordinator - Remote, Other , Monroeville, Pennsylvania
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