Advanced Patient Care Tech - APCT
Company: UnitedHealth Group
Location: Latrobe
Posted on: September 15, 2023
Job Description:
Careers with MedExpress. At MedExpress, we believe in delivering
quality, convenient, affordable health care and exceeding our
patients' expectations. Our neighborhood medical centers are open
every day from 8-8 with a full medical team and no appointments
necessary to help patients get in, get healthy, and get back to
what's really important. We provide a broad scope of services
including urgent care, basic wellness and prevention, and employer
health services. As part of the Optum and UnitedHealth Group family
of businesses, we're working together to help people live healthier
lives and to help the health system work better for everyone. You
can become part of our elite team almost anywhere with 250
MedExpress centers across the country and two administrative
offices in Latrobe and Jeannette, PA. Join us and start doing your
life's best work.(sm)The -Advanced Patient Care Tech (APCT) is
responsible for ensuring the well-being of patients and for
providing a positive, supportive environment while working in
conjunction with physicians, advanced practice clinicians, front
office, and clinical staff. The successful APCT will have sound
clinical, strong communication skills, leads by example, and is
dedicated to customer service and patient care. Primary
Responsibilities:
- Has a contagious and positive work ethic, inspires others, and
models the behaviors of Genuine, Caring, and Friendly
- Demonstrates effective verbal and written communication that is
clear, well-organized, and demonstrates an understanding of
audience needs
- Utilizes genuine and positive communication to make each
customer feel informed, understood, and special
- An effective team member who contributes valuable ideas and
feedback and can be counted on to meet commitments
- Is able to keep up in the MedExpress environment by facing
tasks and challenges with energy and passion
- Pursue activities with focus and drive, defines work in terms
of success, and can be counted on to complete goals
- Adherence to standards of business conduct and complianceYou'll
be rewarded and recognized for your performance in an environment
that will challenge you and give you clear direction on what it
takes to succeed in your role as well as provide development for
other roles you may be interested in.Required Qualifications:
- High school diploma or equivalent
- Certified Paramedic (EMT-P) or Advanced EMT (AEMT) with at
least one year of experience targeting 3 years of experience
- Knowledge of applicable federal, state, and local laws and
regulations including the requirements of the HIPAA and OSHA and
applicable state rules and regulations pertinent to medical
practices
- Proven ability to perform venipuncture and lab specimen
collections
- Proven ability to effectively communicate both orally and in
writing
- Proven ability to exercise tact and diplomacy in dealing with
sensitive, complex and confidential patient issues and
situationsPreferred Qualifications: -
- Successful completion of a basic arrhythmia course -
- Experience with point of care testing
- Knowledge of computerized information systems (EMR) used in
clinical management settingsPatient Care:
- Assists the practitioner with examinations, procedures, and
other duties. Responsible for screening and accurate detailed
clinical intake of patients and updating medical records
- Perform medical treatment as ordered by provider or established
MedExpress standing orders
- Prepare and assist licensed medical provider with dispensing
prescribed medications (in States where applicable)
- Performs blood glucose, weights, vital signs, specimen
collections, point of care testing, phlebotomy, 12 lead EKG, simple
dressing, straight catheter, IV insertion or IV catheter removal,
simple dressing orthopedic devices, such as preformed splints
- At the direction of the medical provider must have the ability
to prepare and administer all prescribed medications including, but
not limited to, IV medications and fluid administration, IM, SQ,
PO, and intradermal medication administration per MedExpress
guidelines
- Complete detailed and comprehensive data collection upon
clinical intake, including appropriate evaluation of chief
complaint, medication Hx, PMH, allergies, social Hx, etc.
- Assists the provider with examinations, procedures, and other
duties
- Oversee and coordinate the daily patient care flow, assisting
and participating in all aspects of patient care for all patients
within the center
- Assist patients as needed with walking, transfer, specimen
collection, exam preparation, etc.
- Complete occupational health testing including such services as
urine drug screens, breath alcohol testing, hair testing and
physicals
- Apply the use of logic and reasoning to identify the strengths
and weaknesses of alternative solutions, conclusions, and
approaches to problems
- Ensure the well-being of patients and for providing a positive,
supportive environment for patients and other staff
- Complete patient referrals daily
- Assist the provider with calling patients and informing them of
normal lab and imaging results reviewed by the provider
- Proper, concise, and complete EMR documentation and/or
paper-based documentation for all assessments and procedures
- Comply with and follow policies and procedures as outlined by
MedExpress
- Always maintains HIPAA compliance -
- Other duties as assigned such as new models of care and new
types of procedures, etc. Learning and Ongoing Education
- Obtain and maintain certification to perform DOT UDS, BAT, hair
testing, and other occupational health services as assigned, and
support clinical staff as they also meet their obligation to
maintain certification and provide services
- Maintain clinical skills and competency for all procedures and
participate in training and mentoring of other clinical staff
members
- Completes clinical competency evaluation/review as determined
by leadership
- Maintain technical skills and apply new knowledge to position
according to MedExpress policy
- Maintain knowledge of Medical Terminology and standards of
nursing care
- Maintain knowledge of common safety hazards and precautions to
establish a safe work environment
- Read and keep up-to-date on all ME Communications
- Complete all assigned trainingCenter Readiness and Maintenance:
- Assist in maintaining all quality control, clinic inspection,
and machine maintenance on a daily basis and report any and all
discrepancies appropriately
- Manage inventory of supplies; restock exam/procedure rooms
- Comply with requirements of appropriate regulatory agencies
(i.e. OSHA, CLIA and Department of Health) -
- Maintain and comply with all MedExpress, Optum and Urgent Care
Accreditation site assessment requirements
- Maintain clinical supplies and equipment and ensure proper
storage of biohazards
- Prepare patient rooms, set up instruments and equipment
according to protocol
- Clean exam/procedure rooms, instruments, and equipment between
patient visits to maintain infection control
- Clean according to scheduled maintenance program and keeping
appropriate records
- Work collaboratively with Area Clinical Leadership to complete
administrative assignments, as time allows and knowledge base
supports, such as chart audits, supply inventory, quality assurance
assessment, etc.
- Other duties as deemed necessary and required as position
evolvesWorking Conditions:
- Center-Based
- Requires working in a clinical setting, the ability to stand
and sit for hours at a time, (with some bending and stooping),
ability to use manual dexterity in relation to clinical
requirements, and ability to lift 50 lbs
- The noise level is moderate and there is a potential for
exposure to infectious diseases and blood-borne pathogens
- Our teams utilize a collaborative working model to build
connections across our centers and communities
- The primary center for this position is Latrobe, PA, though you
may also operate in other local work sites on an as needed basisAt
UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. - Diversity creates a healthier
atmosphere: OptumCare and its affiliated medical practices are
Equal Employment Opportunity/Affirmative Action employers and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.OptumCare and its
affiliated medical practices is a drug-free workplace. Candidates
are required to pass a drug test before beginning employment.Proof
of immunity to vaccine-preventable diseases is an employment
requirement.
Keywords: UnitedHealth Group, Penn Hills , Advanced Patient Care Tech - APCT, Other , Latrobe, Pennsylvania
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