Associate Patient Care Coordinator - Latrobe, PA

Company: UnitedHealth Group
Location: Latrobe
Posted on: September 15, 2023

Job Description:

$ 2,000 Sign-On Bonus for External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for coordinating and maintaining a positive customer experience while performing pre - registration, registration, scheduling, and business office functions. Must possess excellent customer service skills. Be able to interact in a friendly, professional manner with a wide range of patients, operations staff, physicians, and other departments within the Excela Health system. Attention to detail and the ability to work well under pressure is essential. Also, must be able to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.

This position requires a Pre - Employment Health Screening upon acceptance of any offer. Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease.

This position is full-time. Employees are required to work and shifts will vary since the ER is 24 /7 operations and for the outpatient. Variety of shifts and hours between Sunday - Saturday. It may be necessary, given the business need, to work occasional overtime or weekends. Our offices are located at Excela Square Latrobe - 100 Excela Health Dr, Latrobe, PA 15650 and Excela Health Latrobe Hospital: Emergency Room - 1 Mellon Way, Latrobe, PA 15650

We offer weeks of paid training. The hours during training will be discussed

Primary Responsibilities:

• Regular, consistent, on - site, and timely attendance
• Schedules patient appointments for designated departments
• Schedules appointments utilizing scheduling software tools
• Provides testing instructions to assure smooth services
• Secures authorization and referral if applicable
• Customer Focus. Assesses customers' needs and considers customer in all decision - making processes to ensure a positive customer experience
• Greets the customer in a polite and professional manner whether face - to - face or on the phone, determines needs and responds appropriately and courteously
• Responds to customer issues (intra - departmental, inter - departmental, and public) timely and to the satisfaction of the customer
• Identifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement through the revenue cycle
• Communication. Provides constructive feedback and clearly expresses ideas
• Interviews patients and / or their representatives in order to obtain accurate demographic, insurance, and claim adjudication information in a timely, courteous, professional manner
• Updates system appropriately and accurately, ensuring appropriate signatures are obtained and required authorizations / certifications / medical necessity guidelines are met
• Communicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasks
• Identifies and communicates to management recommendations for process improvement
• Displays dignity and respect in all interactions
• Initiative. Readily accepts and incorporates changes into daily activities
• Conforms consistently to all system changes; including insurance payer regulations
• Possess functional knowledge of systems and the revenue cycle in order to adequately assist customers and reduce the unnecessary transfer of workflows
• Follows all department processes and policies as required and updated
• Motivation and Influencing. Influences and persuades others to build commitment to quality and a positive hospital experience
• Acts as a role model for peers by striving for excellence, displaying a positive attitude, and actively supporting the team concept
• Monitors and reports on individual productivity to assist in the evaluation of one's ability to organize and plan daily work in order to meet outcome - based criteria set by management
• Volunteers to work additional hours or offers to contribute to on - going projects / assignments outside the scope of their own specific function
• Fiscal Accountability. Holds self - accountable for departmental processes in order to obtain maximum reimbursement for services and the successful flow of the revenue cycle
• Assures proper identification of patients presenting for services following the proper departmental procedures
• Maintains accuracy of insurance coverage and guidelines including not but limited to verifying coverage through online eligibility software / insurance web - sites / customer service phone lines; completing Medicare Secondary Questionnaire when required; verifying medical necessity and ABN processes; determining if necessary authorizations or referrals have been obtained; ensuring each order meets current published standards; etc.
• Investigates and identifies patient - responsibility dollar amounts in order to successfully collect point - of - service payments when appropriate
• Charges posting where applicable when staff is not available timely You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  
  Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience
  • Ability to work on a holiday rotation. Department is open 24/7. Variety of shifts and hours between Sunday - Saturday. Weekends subject to change due to business demand Preferred Qualifications:
    • 1+ years of admissions, scheduling, or business office experience
    • Experience with Medical Terminology
    • Proficiency Keyboard Skills measured at 30 wpm
    • Basic working knowledge of computers and office equipment
    • Basic Math and Keyboard Proficiency
    • Knowledge of Payor / Insurance Benefits PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
      
      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
      
      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
      
      UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
      
      
      
      

Keywords: UnitedHealth Group, Penn Hills , Associate Patient Care Coordinator - Latrobe, PA, Other , Latrobe, Pennsylvania