Associate Patient Care Coordinator - Latrobe, PA
Company: UnitedHealth Group
Location: Latrobe
Posted on: September 15, 2023
Job Description:
$ 2,000 Sign-On Bonus for External CandidatesOptum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data, and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits, and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start--Caring. Connecting. Growing together.The
Associate Patient Care Coordinator--is responsible for coordinating
and maintaining a positive customer experience while performing pre
- registration, registration, scheduling, and business office
functions. Must possess excellent customer service skills. Be able
to interact in a friendly, professional manner with a wide range of
patients, operations staff, physicians, and other departments
within the Excela Health system. Attention to detail and the
ability to work well under pressure is essential. Also, must be
able to function effectively in an environment where it is
necessary to perform several tasks simultaneously, and where
interruptions are frequent.This position requires a Pre -
Employment Health Screening upon acceptance of any offer.
Tuberculosis screening as well as proof of immunity to Measles,
Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis
through lab confirmation of immunity, documented evidence of
vaccination, or a doctor's diagnosis of disease.This position is
full-time. Employees are required to work and shifts will vary
since the ER is 24 /7 operations and for the outpatient. Variety of
shifts and hours between Sunday - Saturday. It may be necessary,
given the business need, to work occasional overtime or weekends.
Our offices are located at Excela Square Latrobe - 100 Excela
Health Dr, Latrobe, PA 15650 and Excela Health Latrobe Hospital:
Emergency Room - 1 Mellon Way, Latrobe, PA 15650We offer weeks of
paid training. The hours during training will be discussedPrimary
Responsibilities:--
- Regular, consistent, on - site, and timely attendance
- Schedules patient appointments for designated
departments--
- Schedules appointments utilizing scheduling software tools
- Provides testing instructions to assure smooth services
- Secures authorization and referral if applicable
- Customer Focus. Assesses customers' needs and considers
customer in all decision - making processes to ensure a positive
customer experience
- Greets the customer in a polite and professional manner whether
face - to - face or on the phone, determines needs and responds
appropriately and courteously
- Responds to customer issues (intra - departmental, inter -
departmental, and public) timely and to the satisfaction of the
customer
- Identifies and performs appropriate action in situations where
it is necessary to obtain appropriate documentation for proper
advancement through the revenue cycle
- Communication. Provides constructive feedback and clearly
expresses ideas
- Interviews patients and / or their representatives in order to
obtain accurate demographic, insurance, and claim adjudication
information in a timely, courteous, professional manner
- Updates system appropriately and accurately, ensuring
appropriate signatures are obtained and required authorizations /
certifications / medical necessity guidelines are met
- Communicates with management all issues that impact the
accurate, timely and complete accomplishment of all assigned
tasks
- Identifies and communicates to management recommendations for
process improvement
- Displays dignity and respect in all interactions
- Initiative. Readily accepts and incorporates changes into daily
activities
- Conforms consistently to all system changes; including
insurance payer regulations
- Possess functional knowledge of systems and the revenue cycle
in order to adequately assist customers and reduce the unnecessary
transfer of workflows
- Follows all department processes and policies as required and
updated
- Motivation and Influencing. Influences and persuades others to
build commitment to quality and a positive hospital experience
- Acts as a role model for peers by striving for excellence,
displaying a positive attitude, and actively supporting the team
concept
- Monitors and reports on individual productivity to assist in
the evaluation of one's ability to organize and plan daily work in
order to meet outcome - based criteria set by management
- Volunteers to work additional hours or offers to contribute to
on - going projects / assignments outside the scope of their own
specific function
- Fiscal Accountability. Holds self - accountable for
departmental processes in order to obtain maximum reimbursement for
services and the successful flow of the revenue cycle
- Assures proper identification of patients presenting for
services following the proper departmental procedures
- Maintains accuracy of insurance coverage and guidelines
including not but limited to verifying coverage through online
eligibility software / insurance web - sites / customer service
phone lines; completing Medicare Secondary Questionnaire when
required; verifying medical necessity and ABN processes;
determining if necessary authorizations or referrals have been
obtained; ensuring each order meets current published standards;
etc.
- Investigates and identifies patient - responsibility dollar
amounts in order to successfully collect point - of - service
payments when appropriate
- Charges posting where applicable when staff is not available
timelyYou'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of customer service experience
- Ability to work on a holiday rotation. Department is open 24/7.
Variety of shifts and hours between Sunday - Saturday.-- Weekends
subject to change due to business demandPreferred Qualifications:
- 1+ years of admissions, scheduling, or business office
experience
- Experience with Medical Terminology
- Proficiency Keyboard Skills measured at 30 wpm
- Basic working knowledge of computers and office equipment
- Basic Math and Keyboard Proficiency-- --
- Knowledge of Payor / Insurance Benefits**PLEASE NOTE** The sign
on bonus is only available to external candidates. Candidates who
are currently working for a UnitedHealth Group, UnitedHealthcare or
related entity in a full time, part time, or per diem basis
("Internal Candidates") are not eligible to receive a sign on
bonus.At UnitedHealth Group, our mission is to help people live
healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location, and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups, and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #RED
Keywords: UnitedHealth Group, Penn Hills , Associate Patient Care Coordinator - Latrobe, PA, Other , Latrobe, Pennsylvania
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