Part Time Associate Patient Care Coordinator - Latrobe, PA
Company: UnitedHealth Group
Location: Latrobe
Posted on: September 13, 2023
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Job Description:
$2,000 Sign On Bonus For External Candidates
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. -
This position requires a Pre - Employment Health Screening upon
acceptance of any offer. Tuberculosis screening as well as proof of
immunity to Measles, Mumps, Rubella, Varicella, Tetanus,
Diphtheria, and Pertussis through lab confirmation of immunity,
documented evidence of vaccination, or a doctor's diagnosis of
disease.
This position is part-time. The shifts will vary since the ER is 24
/7 operations and for the outpatient. Variety of shifts and hours
between Sunday-Saturday. It may be necessary, given the business
need, to work occasional overtime. Our office is located at -100
Excela Health Dr, Latrobe, PA 15650.
Primary Responsibilities:
Regular, consistent, on - site, and timely attendance
Schedules patient appointments for designated departments -
Schedules appointments utilizing scheduling software tools
Provides testing instructions to assure smooth services
Secures authorization and referral if applicable
Customer Focus. Assesses customers' needs and considers customer in
all decision - making processes to ensure a positive customer
experience
Greets the customer in a polite and professional manner whether
face - to - face or on the phone, determines needs and responds
appropriately and courteously
Responds to customer issues (intra - departmental, inter -
departmental, and public) timely and to the satisfaction of the
customer
Identifies and performs appropriate action in situations where it
is necessary to obtain appropriate documentation for proper
advancement through the revenue cycle
Communication. Provides constructive feedback and clearly expresses
ideas
Interviews patients and / or their representatives in order to
obtain accurate demographic, insurance, and claim adjudication
information in a timely, courteous, professional manner
Updates system appropriately and accurately, ensuring appropriate
signatures are obtained and required authorizations /
certifications / medical necessity guidelines are met
Communicates with management all issues that impact the accurate,
timely and complete accomplishment of all assigned tasks
Identifies and communicates to management recommendations for
process improvement
Displays dignity and respect in all interactions
Initiative. Readily accepts and incorporates changes into daily
activities
Conforms consistently to all system changes; including insurance
payer regulations
Possess functional knowledge of systems and the revenue cycle in
order to adequately assist customers and reduce the unnecessary
transfer of workflows
Follows all department processes and policies as required and
updated
Motivation and Influencing. Influences and persuades others to
build commitment to quality and a positive hospital experience
Acts as a role model for peers by striving for excellence,
displaying a positive attitude, and actively supporting the team
concept
Monitors and reports on individual productivity to assist in the
evaluation of one's ability to organize and plan daily work in
order to meet outcome - based criteria set by management
Volunteers to work additional hours or offers to contribute to on -
going projects / assignments outside the scope of their own
specific function
Fiscal Accountability. Holds self - accountable for departmental
processes in order to obtain maximum reimbursement for services and
the successful flow of the revenue cycle
Assures proper identification of patients presenting for services
following the proper departmental procedures
Maintains accuracy of insurance coverage and guidelines including
not but limited to verifying coverage through online eligibility
software / insurance web - sites / customer service phone lines;
completing Medicare Secondary Questionnaire when required;
verifying medical necessity and ABN processes; determining if
necessary authorizations or referrals have been obtained; ensuring
each order meets current published standards; etc.
Investigates and identifies patient - responsibility dollar amounts
in order to successfully collect point - of - service payments when
appropriate
Charges posting where applicable when staff is not available
timely
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
-Qualifications: -
High School Diploma / GED (or higher)
1+ years of customer service experience
Ability to work part-time. The shifts will vary since the ER is 24
/7 operations and for the outpatient. Variety of shifts and hours
between Sunday-Saturday. It may be necessary, given the business
need, to work occasional overtime. -
Preferred Qualifications:
Experience with Medical Terminology
1+ years of admissions, scheduling, or business office
experience
Proficient Keyboard Skills measured at 30 wpm
Basic working knowledge of computers and office equipment
Basic Math and Keyboard Proficiency - -
Knowledge of Payor / Insurance Benefits -
**PLEASE NOTE** The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #RED
Keywords: UnitedHealth Group, Penn Hills , Part Time Associate Patient Care Coordinator - Latrobe, PA, Other , Latrobe, Pennsylvania
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