IT Support Specialist - Tempus

Company: PNC Financial Services Group
Location: Pittsburgh
Posted on: February 12, 2026

Job Description:

Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position]. Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an IT Support Specialist within PNC's Tempus Technologies organization, you will be based in Auburn, IN. This could also be a remote position. This position may not be available in all geographic locations. Tempus Technologies, Inc. is the expert leader of secure payments at the point of interaction. For more than 25 years, innovation and producing high quality custom-ready solutions is at the forefront of everything we do. We’re committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers’ business requirements. Our knowledgeable and friendly employees are passionately dedicated to delivering world-class support to every client. We thrive in a transparent culture that understands the value of shared ideas, teamwork, and excellence in everything we do. As an IT Support Specialist, you will be the first point of contact for IT-related issues, resolving technical problems efficiently while providing excellent customer service. Responsibilities include: End-User Support · Provide first-line support for hardware, software, and network issues. · Respond to and resolve help desk tickets, escalating when necessary. · Assist users with setup and configuration of devices and applications. · Assist with onboarding and offboarding tasks, including account setup, device preparation, and equipment returns. System Maintenance · Install, update, and maintain software and IT equipment. · Collaborate with vendors to troubleshoot application-specific issues. Device Lifecycle Support (Hybrid Only) · Fulfill employee hardware requests and prepare devices for use. · Assist with the company’s PC refresh cycle to keep devices current. · Maintain accurate inventory of laptops and accessories. Documentation and Knowledge Management · Maintain accurate records of support activities in the ticketing system. · Create and update user guides and troubleshooting documentation. Key Relationships: · IT Support Manager · Senior IT Support Specialist · Tempus Employees Qualifications: · Proven experience in a technical support role. · Strong interpersonal and problem-solving skills. · Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Preferred Qualifications: · Relevant certifications, such as CompTIA A or ITIL Foundation. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities. - Performs advanced administration requiring sound and thorough knowledge of specified operational products /services. - Provides technical operational, analytical and research support to technical teams through both written and verbal communications. - Drives incident resolution and root cause analysis of production problems. - Develops and maintains technical, operational and service procedures, as well as process workflows for operational/applications teams. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAnalytical Thinking, Computer Literacy, Computer Systems, Customer Solutions, Data Analytics, Disaster Recovery (DR), End User Support, IT Documentation, Life Cycle Support, Machine Learning (ML), System Maintenance, Technology Infrastructure Management CompetenciesHardware Infrastructure, IT Standards, Procedures & Policies, Problem Solving, Process Management, Server Software, System and Technology Integration, Systems Software Infrastructure, System Testing, System Testing Tools Work ExperienceRoles at this level typically require a university / college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $45,000.00 – $107,770.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 02/09/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Keywords: PNC Financial Services Group, Penn Hills , IT Support Specialist - Tempus, IT / Software / Systems , Pittsburgh, Pennsylvania