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Technical Energy Outreach Manager II

Company: Franklin Energy Services
Location: Greensburg
Posted on: September 17, 2023

Job Description:


Position at Franklin Energy

****$4,000.00 Sign-On Bonus****

COMPANY SummaryAs a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve. Position SummaryThe Outreach Manager II is primarily responsible for providing management and leadership to a team of Energy Advisors, Outreach Specialists, and Energy Engineers who are assigned to one of the company's energy efficiency programs. This position will also provide energy advice and coordination services for customers. Identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment. The position requires coordination with the Management to ensure that outreach processes are implemented efficiently, and that all communication with other programs/departments is conducted properly and timely.Essential Duties and ResponsibilitiesThis list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Management ResponsibilitiesDirectly supervise and mentor the Outreach team, specifically the Energy Advisors, Outreach Specialists, and Energy Engineers (Sales focused).Interview, recommend for hire and train employees as neededPlan, coach, assign and direct work as well as review job contributions, conduct performance reviews and reward and discipline employees as necessaryAchieve program objectives by maintaining productivity standards and goals, including property assessment, production installation, and customer service rates and resultsImprove customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changesCoordinate with the Technology department by detecting and diagnosing software problems, provide guidance for corrective action and software program enhancementsResearch, organize and summarize data for special projects. Develop, evaluate, recommend and implement procedures for data gathering, management and quality control. Analyze data for trends and/or conclusions.Prepare status reports on program outreach progress and results. In conjunction with the Technology department, help develop, enhance and maintain information systems to support program operations reporting requirements.Develop and monitor the Outreach team structure in order to accomplish monthly, quarterly and annual goals, along with managing short-and long-range planningResponsible for the operational and department budget, budget monitoring and strategic planning of the Outreach programs and initiativesOutreach ResponsibilitiesOversee and, as needed, perform daily outreach duties on programsEstablish a clear vision and direction for programs, including programs in different states, audiences, and specific user groupsEstablish and direct outreach programs to meet customer goalsIdentify and establish new program and outreach opportunities including coordination with clientEvaluate and strengthen existing processes to achieve program participation and revenue goals, including the establishment of integrated evaluations to allow for ongoing review of all outreach aspectsCoordinate and review with client all external communication pieces for brand, editing, and consistency. This includes mass distribution letters, e-blasts, faxes, statement stuffers, and any other external communication piecesCollaborate with the Client Marketing department to coordinate PR and marketing opportunities for programsDevelop, maintain and promote positive and professional relationships with client, internal staff, customers and the general publicPosition RequirementsEducation and Experience Bachelor's degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered when deciding on this position.5+ years of experience within customer outreach/sales Previous experience performing customer outreach initiatives with an energy efficiency programPrevious experience managing staff performing proactive customer outreach activities
Required Skills, Knowledge and AbilitiesStrong customer service and communication skills.Must be able to handle a wide work variety and work in a fast-paced environment.Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workloadAbility to identify and resolve project application issues with customers and trade alliesProficient in Microsoft Office, specifically Word, Excel and OutlookStrong data entry skills in entering information in tracking systems/databasesAbility to communicate effectively, both verbally and in writing with customers, clients and employeesAbility to analyze and interpret data and solve practical problemsKnowledge of mathematical concepts such as fractions, percentages and ratiosCommitted to diversity and inclusionReliable transportationLicenses & Certifications Valid driver's licenseTravel Requirements Willingness to travel up to 40%
Estimated Wage Range: $68,000 - $93,500+

Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more!Physical Demands and Work EnvironmentRequired to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controlsAbility to lift up to 20 poundsNoise Level is typically moderateEmployee could be exposed to fumes and/or airborne particles and risk of potential shockNote: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.An Equal Opportunity Employer

Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, anddetection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.

Keywords: Franklin Energy Services, Penn Hills , Technical Energy Outreach Manager II, IT / Software / Systems , Greensburg, Pennsylvania

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