System Director, IT&S Training and Development

Location: Akron
Posted on: June 23, 2025

Job Description:

Responsible for ongoing electronic health record training, development, and change enablement driven from IT&S across the enterprise. Manages a team of skilled healthcare educators, change agents, and training specialists to develop, prepare, and execute initiatives to adopt clinical applications, new technology experiences, and approaches. Additionally, oversees the integration of third-party vendor technologies within the LMS/CMS to ensure seamless delivery of training within the organization. In alignment with Summas strategic technology and people engagement objectives, creates change management/enablement and communications frameworks based on industry best practices. Deploys their team against major transformational initiatives to align key business and technology stakeholders, collaborate with and advise key stakeholders at Summa and vendor partners, and leads training to prepare teams for effective work at and after launch. Establishes key processes that systematically motivate and create receptivity to change. In collaboration with human resources, develops engaging adult training curricula and pathways leading to skill and career growth, closely aligned with Summas needs, initiatives, and objectives. Serves as a liaison between IT&S and other employee support services on training needs within Summa. Provides day-to-day operational support and management of existing learning curricula, activities, and supported certifications, and act as product owner and manager of learning management systems and vendor relationships, focusing on providing Summa employees with training content, study content, and professional certification options. Coordinates change enablement and training delivery to user groups within clinics and corporate settings and work closely with senior leadership to establish strategic objectives and track success with metrics. Minimum Qualifications: 1. Formal Education Required: a. Masters degree in educational technologies, business administration, human resources, organizational psychology, instructional learning, leadership & organizational development, organizational change management, information technology, computer science, or related field of study, or supporting certifications of equivalent relevance b. Professional certifications with a focus on training management and organizational change management are desired c. Epic certified Principal Trainer and Training Content Designer. 2. Experience and Training Required: a. Five (5) years’ experience in the Healthcare industry, ideally in a provider setting or in higher education with a focus on healthcare technologies to include: i. Experience with online LMS/CMS leading training and change management initiatives around Digital technologies, IT & enterprise technology platforms, software implementation and delivery ii. Clinical experience iii. Experience supporting a go-live and or system implementation iv. Expert-level experience as an Epic EHR (electronic health record) educator v. Experience working with IT organizations on technology rollouts to corporate and in-field end users at enterprise scale vi. Experience specializing in synchronous & asynchronous engineered online learning delivery systems vii. Experience being responsible for leading and designing institutional training using with a proven success record viii. Extensive training curriculum design, implementation, and management experience incl. skills definition, training catalog management, learning content management, LMS ownership ix. Diverse application education and content development for EHRs, ERPs, and enterprise applications with a focus on customer experience x. 3-5 years of experience as an Epic-certified principal trainer, including experience delivering classroom education, 3 years of management experience in Healthcare. 3. Other Skills, Competencies and Qualifications: a. Sound understanding of peoples needs, technology opportunities, and strategic goals in an enterprise. b. Strong change management and enablement skills based on knowledge of frameworks such as ADKAR, Kotter, Nudge, or Kuebler-Ross c. Knowledge of the ADDIE and other pedagogical best practices around engineered online learning and success. d. Demonstrated knowledge of required technologies and best practices of what makes up a successful and engaging online training solution in healthcare, higher education, or a corporate environment. e. Proven team leadership, team building, and people development skills as team or department lead f. Demonstrates excellent communication skills g. Experience with compliance requirements such as HIPAA, FERPA, SOX, etc., or similar regulations in other industries that shape change efforts and training needs. h. Understanding of 504/508/WCAG 2 compliance standards and guidelines i. Understanding of VPAT and HCVAT documentation standards j. Population Specific Competency: Ability to effectively interact with patients/customers with the understanding of their needs for self-respect and dignity 4. Level of Physical Demands: a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently Equal Opportunity Employer/Veterans/Disabled Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. $65.61/hr - $98.42/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Keywords: , Penn Hills , System Director, IT&S Training and Development, Human Resources , Akron, Pennsylvania