On-Site Remote Support Professional

Company: Wesley Family Services
Location: Pittsburgh
Posted on: March 17, 2026

Job Description:

Job Description Location: RIDC Park, Blawnox $5,000 Hiring Bonus (Payable as 30 days -$300, 3 months - $700, 6 months-1000, 9 months- $1500 and one year-$1,500) Part Time/PRN Sign on Bonus- $3,000 - $3,000 in bonuses (Payable as $600 at 1 month, $600 at 90 days, $600 at 6months, $600 at 9 months and $600 at 1 year. ) If you're passionate about making a difference then this is the perfect opportunity for you! What is it like working as a Direct Support Professional at Wesley Family Services (WFS)? Watch this video: https://youtu.be/5H1IXNc1Ix8 Job Purpose/Summary The Remote Support Professional – Residential provides remote support to and assists consumers with mental and/or physical disabilities virtually in the home and community by providing training in activities of daily living, implementing individual program plans, person-centered plans, and community life plans, administering and supervising consumers in administering prescribed medications, and completing and supervising consumers’ completion of household cleaning and maintenance. The incumbent assumes a leadership role, including organizing and delegating work with the CLA Program Workers and Substitutes. Minimum Qualifications Education: High school diploma or GED. Experience: · Minimum of 1 year of experience working with consumers with disabilities or a related field. · Residential services experience preferred . Licenses, Certifications & Clearances: · Act 33/34 Clearances · FBI Clearance · Valid State of PA Class 1 Drivers License · Certification for First Aid and CPR within the 1st 6 months of employment and annually thereafter · Completion of 24 hours of work-related training each calendar year Knowledge, Skills, Abilities: · Exhibits ethical business behavior and maintains confidentiality of information and compliance as required by WFS policy. · Ability to exhibit cultural sensitivity and to contribute to a work environment where diversity is welcomed and supported. · Commitment to supporting the Quality Whole Person Care® service philosophy and work-place culture. · Commitment to empowering others to solve their own problems. · Conviction about the capacity of people to grow and change. · Commitment to valuing a nurturing family as the ideal environment. · Ability to establish a respectful relationship with consumers to help them gain skills and confidence. · Capacity to maintain a helping role and intervene appropriately to meet service goals. · Ability to communicate effectively orally and in writing. · Ability to lift and move heavy objects. · Ability to learn new forms of technology and platforms used to monitor and provide virtual support. · Ability to virtually teach others. Essential Duties & Responsibilities · Maintains availability at all times to provide support by monitoring alerts from the technology and/or direct virtual support to consumers as scheduled/needed. · Responds to urgent requests from consumers and, as needed, escalates to dispatching back-up in-person staff. · Notifies and coordinates with emergency personnel as required. · Troubleshoots technology issues with remote support systems in the homes and escalates issues as needed. · Provides ongoing technology training with consumers to engage them to utilize in-home devices. · Monitors wearable devices when a consumer is away from home and provides assistance and interventions as needed. · Provides remote support to consumers remotely throughout the assigned region. Benefits for Full Time Employees: Medical, Dental, and Visions plans 15 paid days off 1st year, * 20 Paid days off 2nd year, *then continues to increase Tuition Reimbursement Discounted Tuition for several local colleges/universities. 11 Paid Holidays Pet Insurance Employer Paid Short Term and Long Term Disability 401k Plan - Employer matchavailable! Employer paid life insurance Critical Illness Diagnosis & Accident Insurance Yearly performance reviews with merit increase eligibility Opportunities for Advancement - Career Path! Rewarding and Fulfilling Career - Making a difference in the lives of others ALL EMPLOYEES: · Tuition discounts - up to a 20% discount on tuition for certain degree programs at local partnering colleges · Annual performance evaluations with pay increase eligibility · Employee Assistance Program · Free licensure supervision (minimum work hours may apply) · WFS Wellness Center · myStrength · Discounted home, auto, and pet insurance CURRENT EMPLOYEE RECOMMENDATION Erin Paul, Current Lead DSP, Wesley Family Services “I’ve been working with [Wesley] Family Services for almost 10 years… I originally came to Family Services because of their flexible work schedules and ability to work longer shifts. I can get 40 hours in a shorter amount of days, spending more time at home with my family. …What you put into caring for the individuals, you really get back in feeling that you make a big impression on their life. You get to be the person they can’t wait to tell how their day was. You get to be that person that gets to share in a special outing that they will remember forever. IDD staff make such an impact on the individuals’ lives, you get to be the one that makes it a positive impact! … I would recommend a job in the IDD Residential field to anyone with a big heart!” Quality Whole Person Care® is Wesley Family Services service philosophy that aims to enhance the clinical care provided to individuals served while also helping to strengthen the way we support one another as colleagues. WFS has embedded QWPC practices which emphasize every person has value in all aspects of services and work-place culture. WFS is proud to be an Equal Opportunity Employer. Our policies for both current and prospective employees prohibits discrimination on the basis of race, color, religion, ancestry, national origin (including limited English proficiency), age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, disability, pregnancy, or military/veteran status.

Keywords: Wesley Family Services, Penn Hills , On-Site Remote Support Professional, Healthcare , Pittsburgh, Pennsylvania