Associate Patient Care Coordinator (Frick Hospital) - Mount Pleasant, PA
Company: UnitedHealth Group
Location: Latrobe
Posted on: September 16, 2023
Job Description:
$2000 Sign On Bonus For External Candidates Optum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data, and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits, and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together. This
position is full - time. Employees are required to work any 8-hour
shift schedules between the hours of 6:00 AM - 4:30 PM OR variable
shifts at the ED that operates 24/7 at Frick Hospital based on
business need. Our office is located at 508 South Church St, Mount
Pleasant, PA. We offer weeks of paid training. The hours during
training will be discussed. Primary Responsibilities:
- Responsible for providing patient - oriented service in a
clinical or front office setting
- Performs a variety of clerical and administrative duties
related to the delivery of patient care, including greeting and
checking in patients, answering phones, collecting patient co -
pays and insurance payments, processing paperwork, and performing
other front office duties as required in a fast - paced, customer -
oriented clinical environment
- Communicates directly with patients and/or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility/benefits
- Utilizes computer systems to enter access or verify patient
data in real - time ensuring accuracy and completeness of
information
- Gathers necessary clinical information and processes referrals,
pre - certification, pre - determinations, and pre - authorizes
according to insurance plan requirements
- Verifies insurance coverage, benefits and creates price
estimates, reverifications as needed
- Collects patient co - pays as appropriate and conducts
conversations with patients on their out - of - pocket financial
obligations
- Identifies outstanding balances from patient's previous visits
and attempts to collect any amount due
- Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to
routine and sensitive topics always in a compassionate and
respectful manner
- Generates, reviews, and analyzes patient data reports and
follows up on issues and inconsistencies as necessary
- Maintains up - to - date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units You'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher) OR equivalent
experience
- 1+ years of Customer Service experience in a hospital, office
setting, customer service setting, OR phone support role
- Ability to work any full - time, 8-hour shift schedules between
the hours of 6:00 AM - 4:30 PM OR variable shifts at the ED that
operates 24/7 at Frick Hospital based on business need Preferred
Qualifications:
- Experience with using Microsoft Office products
- Experience in a Hospital Patient Registration Department,
Physician's Office, OR any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial
verification
- Ability to perform basic mathematics for financial
payments
- Experience in requesting and processing financial payments Soft
Skills:
- Strong interpersonal, communication, and customer service
skills Physical and Work Environment:
- Standing for long periods of time (10 - 12 hours) while using a
Workstation on wheels and phone/headset .PLEASE NOTE* The sign on
bonus is only available to external candidates. Candidates who are
currently working for a UnitedHealth Group, UnitedHealthcare or
related entity in a full time, part time, or per diem basis
("Internal Candidates") are not eligible to receive a sign on
bonus. At UnitedHealth Group, our mission is to help people live
healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission. Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: UnitedHealth Group, Penn Hills , Associate Patient Care Coordinator (Frick Hospital) - Mount Pleasant, PA, Healthcare , Latrobe, Pennsylvania
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