Operations Project Manager
Company: Legacy Service Partners
Location: Gibsonia
Posted on: April 24, 2024
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Job Description:
About the Role: LSP is seeking an Operations Project Manager to
join one of our growing teams in Gibsonia, PA for McVay Plumbing,
Heating & Cooling At McVay Plumbing, Heating & Cooling we hire the
best of the best! Each and every McVay team member is committed to
providing our customers with the highest level of expert service in
a friendly and professional manner. We are incredibly proud of our
team members and want you to know that it is our goal to provide
5-star service to every customer, every day. As an Operations
Project Manager in Home Services, you will be responsible for
overseeing and coordinating various aspects of operations within
home services, which could include plumbing, HVAC, and electrical
services. This role typically involves managing day-to-day
operations to ensure efficiency, productivity, and customer
satisfaction.
Responsibilities: Lead and manage a team of technicians,
administrative staff, and other personnel. This includes hiring,
training, scheduling, and performance management.Coordinate and
prioritize workflow to ensure that service requests are handled
promptly and efficiently. This may involve dispatching technicians,
scheduling appointments, and allocating resources
effectively.Oversee the quality of work performed by technicians
and ensure that services meet company standards and customer
expectations. Implement quality control measures and conduct
inspections to maintain high levels of service quality.Prioritize
customer satisfaction by handling escalated customer complaints,
resolving issues, and implementing strategies to enhance customer
experience and retention. Ensure all operations comply with
relevant safety regulations and industry standards by implementing
safety protocols, providing training to staff, and conducting
regular safety inspections.Coordinate with cross-functional teams
to allocate resources effectively, including personnel, equipment,
and materials. Ensure team members understand their roles and
responsibilities.Manage budgeting and cost control within their
department, monitoring expenses and optimizing operational
efficiency to maximize profitability.Continuously evaluate
operational processes and identify opportunities for
improvement.Analyze key performance metrics to assess operational
effectiveness and identify areas for improvement.Key Qualifications
and Skills:Minimum of 5 years of management experience. Home
services experience is a plus.Strong leadership skills with proven
experience in managing teams.Lean Six Sigma experience is a
must.In-depth knowledge of Home Services systems, components, and
related technologies, as well as industry regulations and safety
standards is a plus. Proficient in using HVAC software, tools, and
equipment for diagnostics, repairs, and maintenance is a
plus.Excellent communication, exceptional attention to detail, and
interpersonal skills, with the ability to effectively communicate
with customers, team members, and other stakeholders.Ability to
prioritize tasks, manage multiple projects simultaneously, and meet
deadlines.Strong problem-solving and decision-making skills, with
the ability to think critically and analyze situations.Why You'll
Want to Work Here: Competitive salary Flexible vacation policy Full
medical, dental, and vision packages, 401(k)Opportunity to work for
a high growth company backed by institutional investors. About Us:
Legacy Service Partners (LSP) is a leading platform of residential
HVAC, plumbing, and electrical service providers across the United
States. Since our inception in 2021, LSP has partnered with 25+
leading local brands and we are rapidly expanding our footprint.
LSP exists to serve our partners - our role is to create unmatched
growth opportunities for our partner brands so they can better
serve their employees, their customers, and their communities. We
do this by providing a wide range of world-class resources to
support and enhance our local management teams. We are guided by
our core values of courage, partnership, and relentlessness, and we
aspire to build the highest quality network of home service
companies in the United States. McVay Plumbing, Heating & Cooling
and Legacy Service Partners are equal opportunity employers,
considering all applicants for employment regardless of race,
color, religion, sex, gender identity, pregnancy, national origin,
ancestry, citizenship, age, marital status, physical disability,
sexual orientation, genetic information, or any other
characteristic protected by state of federal
law.PIc44d99c9e90e-25660-34174878
Keywords: Legacy Service Partners, Penn Hills , Operations Project Manager, Executive , Gibsonia, Pennsylvania
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