Operations Project Manager
Company: Legacy Service Partners
Location: Gibsonia
Posted on: April 20, 2024
Job Description:
About the Role: LSP is seeking an Operations Project Manager to
join one of our growing teams in Gibsonia, PA for McVay Plumbing,
Heating & Cooling At McVay Plumbing, Heating & Cooling we hire the
best of the best! Each and every McVay team member is committed to
providing our customers with the highest level of expert service in
a friendly and professional manner. We are incredibly proud of our
team members and want you to know that it is our goal to provide
5-star service to every customer, every day. As an Operations
Project Manager in Home Services, you will be responsible for
overseeing and coordinating various aspects of operations within
home services, which could include plumbing, HVAC, and electrical
services. This role typically involves managing day-to-day
operations to ensure efficiency, productivity, and customer
satisfaction.
Responsibilities:
- Lead and manage a team of technicians, administrative staff,
and other personnel. This includes hiring, training, scheduling,
and performance management.
- Coordinate and prioritize workflow to ensure that service
requests are handled promptly and efficiently. This may involve
dispatching technicians, scheduling appointments, and allocating
resources effectively.
- Oversee the quality of work performed by technicians and ensure
that services meet company standards and customer expectations.
Implement quality control measures and conduct inspections to
maintain high levels of service quality.
- Prioritize customer satisfaction by handling escalated customer
complaints, resolving issues, and implementing strategies to
enhance customer experience and retention.
- Ensure all operations comply with relevant safety regulations
and industry standards by implementing safety protocols, providing
training to staff, and conducting regular safety inspections.
- Coordinate with cross-functional teams to allocate resources
effectively, including personnel, equipment, and materials. Ensure
team members understand their roles and responsibilities.
- Manage budgeting and cost control within their department,
monitoring expenses and optimizing operational efficiency to
maximize profitability.
- Continuously evaluate operational processes and identify
opportunities for improvement.
- Analyze key performance metrics to assess operational
effectiveness and identify areas for improvement.Key Qualifications
and Skills:
- Minimum of 5 years of management experience. Home services
experience is a plus.
- Strong leadership skills with proven experience in managing
teams.
- Lean Six Sigma experience is a must.
- In-depth knowledge of Home Services systems, components, and
related technologies, as well as industry regulations and safety
standards is a plus.
- Proficient in using HVAC software, tools, and equipment for
diagnostics, repairs, and maintenance is a plus.
- Excellent communication, exceptional attention to detail, and
interpersonal skills, with the ability to effectively communicate
with customers, team members, and other stakeholders.
- Ability to prioritize tasks, manage multiple projects
simultaneously, and meet deadlines.
- Strong problem-solving and decision-making skills, with the
ability to think critically and analyze situations.Why You'll Want
to Work Here:
- Competitive salary
- Flexible vacation policy
- Full medical, dental, and vision packages, 401(k)
- Opportunity to work for a high growth company backed by
institutional investors. About Us: Legacy Service Partners (LSP) is
a leading platform of residential HVAC, plumbing, and electrical
service providers across the United States. Since our inception in
2021, LSP has partnered with 25+ leading local brands and we are
rapidly expanding our footprint. LSP exists to serve our partners -
our role is to create unmatched growth opportunities for our
partner brands so they can better serve their employees, their
customers, and their communities. We do this by providing a wide
range of world-class resources to support and enhance our local
management teams. We are guided by our core values of courage,
partnership, and relentlessness, and we aspire to build the highest
quality network of home service companies in the United States.
McVay Plumbing, Heating & Cooling and Legacy Service Partners are
equal opportunity employers, considering all applicants for
employment regardless of race, color, religion, sex, gender
identity, pregnancy, national origin, ancestry, citizenship, age,
marital status, physical disability, sexual orientation, genetic
information, or any other characteristic protected by state of
federal law.PI815182045867-31181-34174878
Keywords: Legacy Service Partners, Penn Hills , Operations Project Manager, Executive , Gibsonia, Pennsylvania
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