Service Manager
Company: Smokey Bones Bar & Grill
Location: Greensburg
Posted on: September 11, 2023
|
|
Job Description:
Description:
Are you looking for a place that celebrates YOU for being YOU? Do
you want to work with people that are fun and work as a team? Where
you have the flexibility that you need? Industry-leading Smokey
Bones is proud to have been awarded and recognized as a Certified
Great Place to Work two years in a row! We offer competitive pay,
scholarships, access to our discounts hub, and an amazing culture
where we celebrate you for being YOU. Come and find out why our
guests are packing our restaurants and we are a Certified Great
Place to Work!
What we Offer:
A fun environment where we value and celebrate our family
members!
Flexible scheduling.
Perks for ALL employees on DAY 1!
Free meals on working shifts, meal discounts, and savings on gift
cards
FREE Employee Life Assistance Program services to ALL Smokey Bones
employees including a crisis helpline and 3 free counseling
sessions.
Discounts on 1000's of products and services, including
pay-as-you-go plans, through free membership through the benefits
hub.
College scholarships for ALL Smokey Bones employees and their
immediate family members with Bellevue University
Multiple health care plans to choose from
Dental
Vision
Accident
Critical Illness
Limited indemnity for diagnostic, hospital, prescription drug
Short-term disability and long-term disability
Whole Life
Preferred legal plan which includes numerous FREE legal services,
and up to 70% reduction on representation. *
Patient planning & advocacy services
Opportunities for career growth and development throughout the
organization. We want to help you reach your fullest potential!
About Smokey Bones:
Smokey Bones is a full-service restaurant delivering great
barbecue, award-winning ribs, and good times in 63 locations across
16 states. Smokey Bones serves lunch and dinner and has a full bar
featuring a variety of bourbons and whiskeys; a selection of
domestic, import, and local craft beers; and signature, handcrafted
cocktails. We offer a variety of meats that are slow-smoked,
fire-grilled, and available for dine-in, pick-up, online ordering,
or catering and delivery.
Roles and Responsibilities:
Guest Experience
Coaches teammates on how to deliver an excellent guest
experience.
Coaches teammates on how to anticipate, identify, and resolve
issues that impact the guest experience.
Coaches teammates on how actions impact the guest experience and
how results indicate the level of guest service provided.
Positively interacts and visits with guests and solicits
feedback.
Handles and follows up on guest concerns escalated from the
teammate level, escalates to GM and DO as necessary
Ensures the quality of all restaurant facilities throughout the
region by aligning with the General Manager and Director on
priority needs, communicating with vendors, and supporting others
in overseeing the repair or maintenance of the building, landscape,
parking lot, equipment, seating, and technology.
Operations Leadership:
Models standards and expected behaviors for Restaurant managers,
and teammates to follow.
Models and teaches our values and culture in a manner that others
understand.
Models and trains all new menu items and changes in standards for
departmental team members
Writes schedules for department staff
Coaches teammates on operational excellence, maintenance, and
facilities.
Motivates teammates to improve performance
Delivers positive and constructive performance feedback to
teammates; aligns with the General Manager/Director on appropriate
progressive disciplinary action when teammates are not meeting
performance standards.
Develops leadership skills in self and teammates
Financial Performance:
Establishes plans, communicates strategy to General Manager and
Management Staff, and measures specific goals to achieve Company
accepted inventory level, departmental sales growth, and guest
satisfaction
Communicates areas of performance needing improvement within their
department to meet business plan goals
Reviews sales and trends for your department and helps initiate
programs to grow sales.
Willingness to learn Profit vs Loss statements, forecasting, and
scheduling budgets
Conducts a wide variety of administrative duties in support of
restaurant operations as it pertains to teammates and in compliance
with local, state, and federal laws.
Requirements:
The RIGHT person needs the following experience and qualities:
Previous Bar Manager/Service Management Experience (Experience must
be in afull-servicee restaurant witha full bar)
Computer knowledge (Excel, Windows, POS, etc.)
Results-driven, trustworthy, and team oriented
Ability to engage and develop team members and coach in adherence
to our company policies
Must be passionate about the hospitality industry and focused on
creating amazing guest and employee experiences
Must be able to stand for 10 hours and lift 50 lbs.
Pre-Employment Screening Required Post Offer. Including but not
limited to drug-test, criminal background check and verifiable
employment references.
Keywords: Smokey Bones Bar & Grill, Penn Hills , Service Manager, Executive , Greensburg, Pennsylvania
Click
here to apply!
|