Customer Service Representative
Company: Robert Half
Location: Mount Hope
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are seeking a dedicated
Customer Service Representative to join our team in Mount Hope,
Ohio. In this contract-to-permanent opportunity, you will serve as
the initial point of contact for customers, ensuring a seamless
service experience by handling a broad range of inquiries and
requests. This role offers a dynamic setting, requiring a balance
of problem-solving, technical support, and responsive
communication. Key Responsibilities: Respond promptly and
professionally to incoming customer calls, addressing inquiries and
resolving concerns. Support homeowners with service requests and
technical issues, particularly related to garage doors. Provide
clear and accurate information regarding order shipping, delivery
status, and timelines. Efficiently process orders utilizing
Microsoft Office applications and Oracle systems. Make outbound
calls to follow up on customer issues and provide timely updates.
Work collaboratively with team members during training and
shadowing to enhance service delivery. Accurately maintain detailed
records of customer interactions, transactions, and service
requests. Ensure all communications reflect courtesy,
attentiveness, and a commitment to customer satisfaction. Adhere to
business casual workplace standards while meeting established
service expectations. Participate in ongoing training sessions to
remain current on systems, processes, and best practices. • Proven
experience in customer service, preferably in a call center
environment. • Proficiency in Microsoft Office Suite, including
Outlook and Excel. • Familiarity with Oracle systems or similar
order processing tools. • Strong communication skills, both verbal
and written. • Ability to manage a high volume of incoming and
outgoing calls. • Detail-oriented with excellent organizational
abilities. • Comfortable working in a fast-paced, team-oriented
setting. • Willingness to complete classroom training and shadowing
for skill development.
Keywords: Robert Half, Penn Hills , Customer Service Representative, Customer Service & Call Center , Mount Hope, Pennsylvania
