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Senior Billing Representative - Greensburg, PA

Company: UnitedHealth Group
Location: Greensburg
Posted on: September 18, 2023

Job Description:

If you are in Greensburg, PA you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Senior Billing Representatives -are responsible for ongoing account maintenance, data entry of enrollment applications, review and reconciliation of premium billing invoices and provide superior customer service to internal/external clients. - Be a resource to Management by being able to find and implement solutions to assist team members as well as mentor peers.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 3:00pm or 8:30am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. -
Our office is located at 134 industrial park road, Greensburg PA 15601. -Employees will be required to work 1 day(s) onsite and 4 days from home.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:

  • Performs all tasks of a Senior Billing Representative or a Senior Customer Service Representative
  • Based on department needs, monitors one of the following: back end operations or functions, front end operations or functions, daily production tracking, and/or patient phones for coverage, quality, reports and call logs
  • Trains employees and completes other trainings throughout the year
  • Communicates with superiors, peers, employees, internal and external customers, and others, as appropriate, on regular basis, assuring proper flow of information
  • Assists in documenting standard operating procedures and business rules for the department.
  • Assists in resolving problems relating to all areas of Patient/Third Party billings and missing information
  • Develops recommendations for corrective actions based on production and quality issues
  • Responds to patient complaints and escalated issues to assure the appropriate action for resolution occurs
  • Provides input and guidance to staff members in order to ensure continuous improvement in processes
  • Facilitates individual and small group meetings
  • Maintains current knowledge of billing requirements and system practices

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

    • High School Diploma / GED (or higher) OR equivalent work experience
    • Ability using computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
    • Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 3:00pm or 8:30am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. -

      Preferred Qualifications:

      • Some College level classes / coursework
      • 3+ years of experience in patient, client, or third-party insurance billing
      • Previous experience coaching and training a team in a collaborative environment
      • Previous experience in operational areas or QA/QC

        Telecommuting Requirements:

        • Reside within commutable distance to office location of Greensburg, PA
        • Ability to keep all company sensitive documents secure (if applicable)
        • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
        • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

          Soft Skills:

          • Previous work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills

            At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

            Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
            UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
            #RPO #YELLOW

Keywords: UnitedHealth Group, Penn Hills , Senior Billing Representative - Greensburg, PA, Accounting, Auditing , Greensburg, Pennsylvania

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