Customer Service Representative
Company: Performance Foodservice
Location: Mount Pleasant
Posted on: May 4, 2024
|
|
Job Description:
Company Description Performance Foodservice, PFG's broadline
distributor, maintains a unique relationship with a variety of
local customers, including independent restaurants and hotels,
healthcare facilities, schools, and quick-service eateries. A team
of sales reps, chefs, consultants, and other experts builds close
relationships with customers - providing advice on improving
operations, menu development, product selection, and operational
strategies. The Performance team delivers delicious food but also
goes above and beyond to help independent restaurant owners achieve
their dreams. Job Description Core-Mark, a Performance Food Group
Company, is part of a Fortune 150 company that continues to grow as
an industry leader in fresh and broad-line solutions to the
convenience retail industry. Our reputation of empowering
customers, employees, and communities has allowed us to build over
$17 Billion in revenue. Through our distribution centers, we offer
a full range of products, programs, and solutions to customers
across the U.S. and Canada. We Deliver the Goods: Competitive pay
and benefits, including Day 1 Health & Wellness Benefits, Employee
Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship
Opportunities for children of associates, Paid Time Off, and much
more Growth opportunities performing essential work to support food
distribution Safe and inclusive working environment, including
culture of rewards, recognition, and respect Position Summary: As a
Customer Care Representative, you will ensure that proper care is
taken at every touch point of the customer experience. You will
resolve routine customer inquiries while providing efficient
service through timely responses to in-person, telephone, and mail
requests. A successful candidate will be able to address the needs
of customers and properly channel inquiries; guaranteeing we put
our customers first and that every account matters. Schedule:
Salary: Position Responsibilities : Responding to telephone,
written, and in-person inquiries, requests, and concerns from
customers. Informing customers of unit prices, shipping dates,
anticipated delays, and additional information. Filing and running
reports as needed. Processing customer shorts, mis-picks, and
credits. Conducting account research and resolving problems.
Channeling customer inquiries to appropriate departments and
documenting customer contacts. Assuring that appropriate records
are maintained, and reports are prepared. Resolving customer
requests for adjustments to orders and billing. Entering and
retrieving a variety of information using the computer terminal.
Assisting customers in the ordering process. Maintaining current
knowledge of pricing and product availability. Understanding,
interpreting, and explaining company procedures related to products
and pricing. Performing other related tasks and duties as assigned.
Skills & Experiences: Minimum of one year of customer service
experience. Must be able to type 40 WPM (words per minute)
Excellent communication skills. Ability to add/subtract two-digit
numbers and to multiply/divide with 10's and 100's. Ability to
solve practical problems and deal with a variety of concrete
variables in situations. Ability to perform detailed data entry
work accurately and efficiently within deadlines. Intermediate
computer skills, knowledge of Microsoft Office programs, and
ability to type proficiently. Core-Mark is committed to providing
accommodation to people with disabilities throughout the job
application and interview process to the point of undue hardship.
If you require an accommodation during the application or interview
process, please contact a HR representative Required Qualifications
Skills & Experiences: Minimum of one year of customer service
experience. Must be able to type 40 WPM (words per minute)
Excellent communication skills. Ability to add/subtract two-digit
numbers and to multiply/divide with 10's and 100's. Ability to
solve practical problems and deal with a variety of concrete
variables in situations. Ability to perform detailed data entry
work accurately and efficiently within deadlines. Intermediate
computer skills, knowledge of Microsoft Office programs, and
ability to type proficiently. EEO Statement Performance Food Group
and/or its subsidiaries (individually or collectively, the
"Company") provides equal employment opportunity (EEO) to all
applicants and employees, regardless of race, color, national
origin, sex, marital status, pregnancy, sexual orientation, gender
identity, religion, age, disability, genetic information, veteran
status, and any other characteristic protected by applicable local,
state and federal laws and regulations. Please click on the
following links to review: (1) our EEO Policy ; (2) the "EEO is the
Law" poster and supplement ; and (3) the Pay Transparency Policy
Statement .
Keywords: Performance Foodservice, Penn Hills , Customer Service Representative, Sales , Mount Pleasant, Pennsylvania
Click
here to apply!
|